Enterprise Unification
Project
mindfulness
My role was to unify the experience across multiple enterprise services within Ticketmaster. The TM1 service aimed to do this and needed a system design approach. The company also needed a new way to ensure new solutions could be added in a scalable way.
METHOD
service_toolbox
I borrowed and adapted the Object Orientated User Experience approach to work a higher scale. I worked closely with product, technical and design people across Ticketmaster, aligning it with the needs of different product managers. We held workshops in LA and London where we solidified the object model to create a framework that fed into our design system, design strategy and technical architecture work.
Outcome
Elevation
Creation of a framework providing a backbone for the ongoing TM1 unification
A strategy to creation permissions across different user cases.
Unification of language across teams.
Identification of duplicate data and inconsistencies.
Design Portfolio V6.1
Created using Framer